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How to include Application displayName in "Request Now" Action Button of Application Portal

  • June 12, 2024
  • 7 replies
  • 248 views

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  • Royalty For Loyalty
  • 16 replies

As the title states, I have an Application Portal and when clicking on an application and the detail opening, there is a button for, “Request Now”. I’ve used the Portals in Administration to customize the action to “mailto: xxxxxx” our help desk, however, it would be awesome to dynamically include the application name that is being requested.

 

Has anyone done this?

Best answer by Justin Swift

@Shane I assume that you are using the Resource link of type “Support Ticket” and changed the URL to the mailto protocol. Then use that in the portal details section to show as a link and/or button.

There are only a few parameters supported; Portal: Parameterized links (leanix.net) but the fact sheet name is one of them.

So the URL to launch an e-mail with the application name in (not hard-coded in the link)

mailto:test@example.com?subject=Testing out mailto!<factSheetName>

With a bit of research you can get fancy and include body text and other information too.

Hope this helps.

7 replies

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  • Author
  • Royalty For Loyalty
  • 16 replies
  • June 19, 2024

I will assume this functionality does not exist in LeanIX. It would be a very nice feature to have.


Justin Swift
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  • Veteran
  • 186 replies
  • Answer
  • June 20, 2024

@Shane I assume that you are using the Resource link of type “Support Ticket” and changed the URL to the mailto protocol. Then use that in the portal details section to show as a link and/or button.

There are only a few parameters supported; Portal: Parameterized links (leanix.net) but the fact sheet name is one of them.

So the URL to launch an e-mail with the application name in (not hard-coded in the link)

mailto:test@example.com?subject=Testing out mailto!<factSheetName>

With a bit of research you can get fancy and include body text and other information too.

Hope this helps.


Justin Swift
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  • Veteran
  • 186 replies
  • June 20, 2024

@Shane if you genuinely have just one IT Support/Request e-mail address for the portal scope this works by setting a default URL in the Portal settings. That way you don’t have to maintain individual links for every application.

 


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  • Author
  • Royalty For Loyalty
  • 16 replies
  • June 20, 2024

This is perfect - it worked brilliantly! I’m not sure how I missed the documentation. But thank you so much for the help!


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  • Author
  • Royalty For Loyalty
  • 16 replies
  • June 20, 2024

@Justin Swift - yes - I am using the Portal Settings - so very helpful addition to your original comment.


Agnes Gierulski
Community Manager
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  • Community Manager
  • 16 replies
  • June 21, 2024

Thank you so much @Justin Swift , did that answer your question @Shane?


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  • Author
  • Royalty For Loyalty
  • 16 replies
  • June 21, 2024

Yes @Agnes Gierulski and I have just marked it as such :)

 

Thanks again!