Invisible Subscription Updates

Question

Hi,Thanks for your interest in advance. I’ve got a bit of a ghost problem.I have created a new subscription Responsible, ‘First Point of Contact’ which gives me an easy way to delegate within my organisation.To date I have been using the ‘lead architect’ role to do this but it has not been right hence I’m trying to change it.I’m trying to use export/import to copy the current lead architect names into the new ‘First Point of Contact’  subscription. I’ve  enabled multiple subscriptions for the environment.I’ve uploaded the updated spreadsheets and it said it worked.howeverI can’t see any responsible ‘first point of contact’ in the interface or when I export the data into a spreadsheet.However (again)When I try to redo the upload, it errors to say they already exist…..but I can’t see them. Can anybody bust my ghost please? Thanks Paul

iswi90 · Accepted Answer

Hi ​@Dan_Grade,Thank you for reaching out.From reading your steps it sounds like it should work. To look at it specifically, I’ll ask you to open a support ticket via SAP4Me. We need to check it in detail but need a support ticket for it.Thank you, Isabelle.

GiannisAnt · Answer

Hi,could you provide some screenshots of what you are importing, the roles configuration, and the fact sheets subscription as an example?Also could you try and add one first point of contact by hand in a fact sheet

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