Hello ,

As we continue to evolve our enterprise architecture practices, I'm exploring the integration of customer support automation software to enhance our service delivery. While LeanIX offers robust tools for managing IT landscapes and application portfolios, I'm curious about how automation can streamline support processes within this framework.

Has anyone successfully implemented customer support automation software alongside LeanIX? What challenges did you face, and how did automation impact your overall enterprise architecture strategy?

Looking forward to your insights and experiences.