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AI Integration offerings

  • February 3, 2025
  • 2 replies
  • 315 views
C

Hi Team,

Our firm has a dedicated team helping roll out various AI agents/chatbots to provide various info upon request. I was wondering if there is any current (or future planned) offerings to allow a chatbot/agent connect to LeanIX and relay info to the firm. Example: Where an internal employee can ask something like the following: “Which systems depend on application X”, or “Is system X on prem or hosted in the cloud”. Ideally this data would be retrieved from LeanIX without the user logging in and relayed in via the chatbot. Is there any sort of API or existing integration which would support this capability? 

Best answer by alexander.beese

Hi ​@Cpage, … and thanks for reaching out! There’s no simple answer to your question, but I will try to outline as clearly as possible how we think you should best proceed:

  1. We are on our way to implement our AI copilot “Joule” (link) that will work within SAP LeanIX and other business applications of the SAP tool landscape. Our Joule client will be equipped with an intelligent search that will, at one point, cover questions such as yours.
  2. SAP Joule will be enhanced with AI agents (link). As this product is still in development, I unfortunately cannot yet say whether you will be able to connect those agents to your own chatbot.
  3. As both of the options mentioned above are not available to you yet, or if you want to have more freedom in building your own agent or chatbot, you can always connect your own implementation to our open APIs (link). Whether the user has to log in or not will depend on your organization's setup (e.g., SSO) and how your implementation handles authentication on its end.

I hope this helps! Please reach out in case of further questions!

    2 replies

    Justin Swift
    Forum|alt.badge.img+1
    • Justin Swift
    • Veteran
    • February 5, 2025

    ​@Cpage the only current option is the Microsoft Teams Integration which as well as pushing updates allows querying of basic data in LeanIX (unfortunately a login required). I assume this will be developed further in the future.

    I have seen other customers who have built their own chatbots utilising the API’s available from LeanIX.

     

      alexander.beese
      SAP Team
      Forum|alt.badge.img+1

      Hi ​@Cpage, … and thanks for reaching out! There’s no simple answer to your question, but I will try to outline as clearly as possible how we think you should best proceed:

      1. We are on our way to implement our AI copilot “Joule” (link) that will work within SAP LeanIX and other business applications of the SAP tool landscape. Our Joule client will be equipped with an intelligent search that will, at one point, cover questions such as yours.
      2. SAP Joule will be enhanced with AI agents (link). As this product is still in development, I unfortunately cannot yet say whether you will be able to connect those agents to your own chatbot.
      3. As both of the options mentioned above are not available to you yet, or if you want to have more freedom in building your own agent or chatbot, you can always connect your own implementation to our open APIs (link). Whether the user has to log in or not will depend on your organization's setup (e.g., SSO) and how your implementation handles authentication on its end.

      I hope this helps! Please reach out in case of further questions!

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