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Question

Multiple sync job error

  • April 19, 2024
  • 2 replies
  • 81 views
A
  • Anonymous

Hi all, I have 4 integration configurations made for 4 different Servicenow instances. I want all of them to run when the FULL_SYNC_JOB runs every day but I'm seeing that Sync for only one of them runs and others are skipped with the message as "Synchronisation job skipped. A full sync is already running or queued." How to resolve this ?

    2 replies

    Thomas Schreiner
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    • Thomas Schreiner
    • Everlasting Love
    • 379 replies
    • April 19, 2024

    Hi @JakeScott, I guess LeanIX Support should have a look at this. The feature to connect multiple ServiceNow instances is brand new, so there could still be some issues.

    In case it was a configuration problem, it would be great if you could post the solution here so that others can find it. Thanks!

    A
    • Anonymous
    • 0 replies
    • April 20, 2024

    Hi @Thomas Schreiner , I don't think there is any configuration error as the manual syncs for all of the servicenow instance integrations are working fine. That's why I was concerned that why won't all the 4 configs run for a Full sync job rather than only one of them.


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