Dear Community,
I’m looking for a quick help. I’m unable to reset my password for the demo workspace provided. I’ve tried resetting the password but I’m not getting any email for password reset.
Kindly note that I’m able to login into the actual tool and able to launch Academy from there.
I’m also unable to update my email id in the academy profile. I am giving the same password which I logged in into the tool, but that isn’t working.
Hi Vivek,
Thank you for your question, and welcome to the SAP LeanIX community!
The behavior you’re encountering is expected, as Academy credentials are tied to the associated workspace. Credentials can be managed exclusively from within the workspace itself.
Please also kindly note the SAP LeanIX Academy Migration that will take place in October.
Since you mentioned that you can access the tool and enter the Academy from there, am I correct in assuming the issue lies with resetting your workspace password? Please let me know if I misunderstood.
In the meantime, could you try the following steps?
If the issue persists, I recommend reaching out to our support team for further assistance.
Let me know if this helps, and I wish you success moving forward!
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.